30receivers
receivers on duty
“if we could make the dock more efficient by an hour a day, and we have thirty receivers that day”
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Shamrock Foods
centralized appointment scheduling agent for inbound carrier tickets (managing receiving/dock scheduling)
Baselinemanual processStatusdraft
Numbers extracted
21 figures, each with a verbatim quote from the transcript.
What the customer said7 numbers
1hours
potential daily time savings per receiver
“if we could make the dock more efficient by an hour a day, and we have thirty receivers that day, that's thirty people going home an hour early”
30hours
total daily time savings with efficiency improvement
“that's thirty people going home an hour early”
20percent
current supplier coverage rate
“And I would say right now we're probably touching twenty percent of our suppliers by doing this manually.”
30percent
target supplier coverage rate low
“And I don't know how we could get to thirty, forty, fifty percent without adding significant headcount and resources.”
40percent
target supplier coverage rate mid
“And I don't know how we could get to thirty, forty, fifty percent without adding significant headcount and resources.”
50percent
target supplier coverage rate high
“And I don't know how we could get to thirty, forty, fifty percent without adding significant headcount and resources.”
What our team modeled14 numbers
10,000deliveries/day
daily deliveries
“based off of the calculations, what I did was you guys have ten thousand deliveries per day.”
30percent
escalation rate
“So let's say thirty percent of these deliveries every single day will need some type of escalation ticket.”
3,000tickets/day
tickets per day
“if there's three thousand tickets per day”
1,100,000tickets/year
tickets per year
“you have about one point one million tickets per year.”
15minutes
ticket turnaround time
“we came up with, like, a turnaround time of tickets typically take about fifteen minutes”
273hours/year
total hours per year on tickets
“so you can break that down to that two hundred seventy-three, um, hours per year.”
15usd/hour
hourly rate low estimate
“So whether you're getting paid twenty-five an hour, thirty-five an hour, fifteen an hour”
25usd/hour
hourly rate mid estimate
“So whether you're getting paid twenty-five an hour, thirty-five an hour, fifteen an hour”
35usd/hour
hourly rate high estimate
“So whether you're getting paid twenty-five an hour, thirty-five an hour, fifteen an hour”
6weeks
pilot duration
“it does take about six to eight weeks for the pilot itself”
8weeks
pilot duration maximum
“it does take about six to eight weeks for the pilot itself”
4weeks
technology implementation duration
“From a technology implementation standpoint, we can have the use case built out in four weeks.”
102degrees_fahrenheit
current temperature in Arizona
“It's casually 102 right now.”
76percent
humidity in conversation location
“Oh, yeah, humidity is 76%.”