30people
receivers on shift
“and we have thirty receivers that day, that's thirty people going home an hour early”
← All cases
Shamrock Foods
centralized appointment scheduling agent for inbound carrier tickets and dock scheduling
Baselinemanual processStatusdraft
Numbers extracted
20 figures, each with a verbatim quote from the transcript.
What the customer said8 numbers
20percent
supplier coverage (current)
“And I would say right now we're probably touching twenty percent of our suppliers by doing this manually.”
30percent
supplier coverage (target low)
“And I don't know how we could get to thirty, forty, fifty percent without adding significant headcount and resources.”
40percent
supplier coverage (target mid)
“And I don't know how we could get to thirty, forty, fifty percent without adding significant headcount and resources.”
50percent
supplier coverage (target high)
“And I don't know how we could get to thirty, forty, fifty percent without adding significant headcount and resources.”
20,000usd
minimum order quantity
“Stop buying this in your twenty thousand dollar minimum that you, or twenty thousand pound minimum that you have.”
20,000pounds
minimum order quantity (pounds)
“Stop buying this in your twenty thousand dollar minimum that you, or twenty thousand pound minimum that you have.”
40,000pounds
recommended minimum order quantity
“This needs to be a forty thousand pound minimum.”
What our team modeled12 numbers
10,000deliveries/day
daily deliveries
“based off of the calculations, what I did was you guys have ten thousand deliveries per day.”
30percent
escalation ticket rate
“So let's say thirty percent of these deliveries every single day will need some type of escalation ticket.”
3,000tickets/day
tickets per day
“if there's three thousand tickets per day, you have about one point one million tickets per year.”
1,100,000tickets/year
tickets per year
“if there's three thousand tickets per day, you have about one point one million tickets per year.”
15minutes
ticket resolution time
“Out of that, we came up with, like, a turnaround time of tickets typically take about fifteen minutes”
273hours/year
labor hours per year
“so you can break that down to that two hundred seventy-three, um, hours per year.”
15usd/hour
hourly rate example (low)
“So whether you're getting paid twenty-five an hour, thirty-five an hour, fifteen an hour”
25usd/hour
hourly rate example (mid)
“So whether you're getting paid twenty-five an hour, thirty-five an hour, fifteen an hour”
35usd/hour
hourly rate example (high)
“So whether you're getting paid twenty-five an hour, thirty-five an hour, fifteen an hour”
6weeks
pilot duration
“Um, additionally, it does take about six to eight weeks for the pilot itself”
8weeks
pilot duration
“Um, additionally, it does take about six to eight weeks for the pilot itself”
4weeks
implementation timeline
“From a technology implementation standpoint, we can have the use case built out in four weeks.”